AbBioAgro Terms of Use

As of 01.02.2024

  1. TERMS USED IN THE TERMS OF USE
  • AbBioAgro –   an e-shop operating at the internet address abbioagro.com
  • Terms of Use – these AbBioAgro Terms of Use
  • Customer – a person who buys Products from AbBioAgro
  • Business customer – a legal person Customer
  • Seller – AB BIOAGRO, SIA, reg. code 40203536399, location Jūrmala, Nometņu iela 11 – 36, LV-2016, e-mail: contact@abbioagro.com, phone: +37129404160
  • Consumer – a natural person who makes a transaction that is not related to the performance of an independent economic or professional activity
  • Order – A purchase order submitted by the customer in AbBioAgro
  • Product – the product(s) sold by the Seller on AbBioAgro
  • Store – physical operating store “AbBioAgro”. Store addresses and contact information are listed on the AbBioAgro website.
  1. general settings

2.1. The terms of use apply to the purchase of Products from AbBioAgro and regulate the legal relationships that arise between the Seller and the Customer.

2.2. By submitting the order, the Customer agrees to the Terms of Use.

2.3. The customer can save and/or print the Terms of Use before submitting the Order.

2.4. The seller has the right to unilaterally change and supplement the Terms of Use by publishing new Terms of Use at the internet address www.abbioagro.com

2.5. The Terms of Use are valid until new Terms of Use are published. The Terms of Use valid at the time the Order was submitted apply to the legal relationship between the Customer and the Seller.

2.6. The terms of use are written in English. By changing the display language of the AbBioAgro web environment, the Terms of Use will also be displayed in the corresponding language.

2.7. AbBioAgro customer service contact details: e-mail: contact@abbioagro.com

  1. PRODUCT AND PRICE

3.1. The images in the AbBioAgro product descriptions are illustrative.

3.2. The products are stored in cold and deep-freezer warehouses, and refrigerated trucks are used to transport the products.

3.3. The prices of products in AbBioAgro are given in euros and include VAT.

3.4. The shipping fee is added to the price of the ordered Products as follows:

3.4.1. receiving orders in the Store, regardless of the cost of the Order – 0.00 euros.

3.4.2. delivery by courier to the place specified by the customer – 4.50 euros and above

If the total cost of the Order is at least 49.00 euros (including VAT), the transport fee is not added. The transport fee (if it is added) is stated separately before paying for the Order.

3.5. The seller has the right to change the prices of the offered Products. The prices that are published in AbBioAgro at the time of placing the Order apply to the Customer, except in cases where the wrong price of the Product was published due to a technical error or failure, or when the Customer should have realized that it was an error (obviously wrong selling price).

3.6. In the case of a package for which a deposit prescribed by the legislation of the Republic of Latvia (hereinafter the deposit) has been established, the Seller will publish the amount of the deposit with the relevant Product separately from the sales price.

3.7. In the case of Products sold by weight (for example, bulk meat, sausage products, etc.), the final price of the Products may change when the Order is completed.

3.7.1. In the event that the final price of the Product is lower in accordance with the actual weight during the assembly of the weighing product, the Seller will refund the difference between the final price paid by the Customer and the final price of the weighing product to the Customer’s account within 7 working days from the date of delivery specified in the Order.

3.7.2. If, when assembling the weighing product, its final price is higher than what was paid by the Customer based on the actual weight, the Customer is not obliged to make an additional payment in the corresponding part.

3.8. If the Product must be replaced during assembly (according to Clause 4.13 of the Terms of Use) and the price of the replacement product is lower than the price of the Product ordered by the Customer, the Seller will return the difference between the price of the ordered Product and the replacement product to the Customer within 7 working days from the date of delivery specified in the Order. If the price of the replacement product is higher than the price of the Product ordered by the Customer, the Customer is not obliged to make an additional payment in the corresponding part.

3.9. The prices displayed in AbBioAgro at the time of purchase apply to the products. If the selling price has changed by the time the Product is received, the price valid at the time of placing the Order will remain in effect.

  1. ORDER SUBMISSION

4.1. To make a purchase, the Customer must submit an Order in the AbBioAgro environment.

4.2. The Customer can place an Order in AbBioAgro either by logging in as a registered permanent customer of AbBioAgro or as an unregistered anonymous Customer. Order history and shopping lists created by yourself can only be seen by the registered Customer. A business customer can submit an Order as an unregistered customer by entering the name of his company in the corresponding field.

4.3. In order to register as a permanent customer of AbBioAgro, the Customer must fill in the corresponding form “Register” in the AbBioAgro environment and agree to the Terms of Use.

4.4. To place an order, you must add the appropriate products to the shopping cart and press the “Pay” button.

4.5. Alcohol and non-alcoholic wine, beer and cider are sold only to customers of legal age. If the order contains alcoholic beverages, the order will be issued between 10:00 and 22:00 and the order will be handed over only to an adult (recipient’s document required). If the customer does not provide the document or if the customer is a minor, the seller has the right not to hand over the aforementioned products.

4.6. Then, without logging in, the Client must enter his name and contact details and agree to the Terms of Use and the privacy policy. In addition, all Customers must select the time of order fulfillment (date and time) and enter the delivery address or select pickup in the store.

4.7 To confirm the order, you must select the payment method offered by the Seller and press the “Submit order” button.

4.8. The Seller is not responsible for damage or any other consequences arising from incorrect data provided by the Customer when completing the Order.

4.9. The Customer pays for the entire Order in the payment environments provided by the Seller. Before payment, the customer checks that the Products, quantities and prices reflected in the Order correspond to his actual wishes.

4.10. After paying via the bank link, the Customer must press the “Back to the merchant” button.

4.11. Upon receipt of the order, the Seller sends an automatic e-mail to the Customer with the Order confirmation. If there are errors in the Order confirmation (unwanted goods, quantities, etc.), you must immediately contact the Seller’s customer service in point 2.7. given contact details.

4.12. The Seller starts assembling the Order when the Customer has paid for the entire Order.

4.13. In the event that the Seller is unable to provide the Product ordered by the Customer in the desired quantity when completing the Order, the Seller has the right to replace the Product at its own discretion or by consulting the Customer by telephone.

4.14. If the Seller is unable to replace the Product or if the Customer does not approve the replacement upon receipt of the Order and refuses it, the cost of the missing Product will be returned to the Customer’s account within 7 working days from the date of delivery specified in the Order.

4.15. The Seller has the right to cancel the execution of the Order by notifying the Customer by e-mail with the reason for cancellation. In the event that the Seller refuses to fulfill the Order, the cost of the Order will be returned to the Client’s account within 7 working days from the date of delivery specified in the Order.

  1. CUSTOMER CARD 

5.1. When placing an order via AbBioAgro, it is not possible to use the Store’s customer card.

  1. PAYMENT OPTIONS AND REFUNDS

6.1. You can pay for the order in the ways shown in the AbBioAgro environment. A service fee may be added to the cost of the order in accordance with the contract concluded between the Customer and the bank or credit card issuer.

6.2. The payment is made within the AbBioAgro website in the secure payment environment of the respective bank or service provider. AbBioAgro does not have access to the Customer’s bank and credit card data.

6.3. All refunds made by the Seller in accordance with the Terms of Use are made to the same current account of the Customer from which the Order was paid.

  1. ORDER DELIVERY AND TRANSFER

7.1. The delivery of the order takes place within Tallinn and the vicinity of Tallinn. The exact delivery areas are listed on the AbBioAgro website.

7.2. The ordered Products are sent to the address provided by the Customer by courier or delivered to the Store selected by the Customer. For this purpose, the Customer must select the date and time when completing the Order and specify the delivery method and address.

7.3. Delivery of products via Courier

7.3.1. The products will be delivered to the specified address within the time period specified in the Order.

7.3.2. Before arriving at the Customer’s place, the courier contacts the Customer on the phone number that the Customer has given to the Seller, informing the Customer of the exact time of arrival.

7.3.3. The customer must ensure that the products are received at the time and address specified in the Order. If the Customer’s representative accepts the Order, the courier has the right to ask for the Order number. If the Customer does not answer the phone and/or does not ensure the acceptance of the Products when the courier first arrives at the location specified by the Customer, or the delivery of the Products at the agreed time becomes impossible due to other circumstances on the part of the Customer, the Seller considers that the Customer has canceled the Order. In this case, the Customer is obliged to pay the Seller the transport fee of the Order in point 3.4.2. in a fixed amount. The Seller returns the amount paid by the Customer, minus the shipping fee, to the Customer’s bank account within 7 working days from the date of delivery specified in the Order.

7.3.4. In the event that the Seller fails to deliver the Products at the time specified in the Order due to a circumstance arising from the Seller, the Seller undertakes to inform the Customer immediately on the contact phone number or e-mail provided by the Customer to the Seller. The seller and the customer agree on a new delivery time. In the event that the Seller and the Customer fail to agree on a new delivery time, the Seller and the Customer consider the sales contract for the specific Order to be terminated, and the Seller will return the entire amount paid for the Order to the Customer within 7 working days from the date of delivery specified in the Order.

7.3.5. When handing over alcohol, the courier has the right to demand the presentation of an identity document for age identification. If the document is not submitted, the courier has the right not to hand over the aforementioned Products.

7.3.6. The risk of damage or loss of the products passes to the Customer upon receipt of the Order.

7.3.7. Upon handing over the order, the Customer undertakes to immediately check the delivered Products for compliance with the delivery note. Inconsistencies with the order (e.g. Products in defective or broken packaging, Products not ordered, unsuitable replacement products, etc.) are the responsibility of the Customer to indicate on the delivery note left in the courier’s hands and to immediately return the Products that do not correspond to the order to the courier. Otherwise, the Order will be considered fulfilled.

7.3.8. Upon acceptance of the order, the Customer has the right to refuse the Products or part of them. Weight products can only be abandoned as a whole. in the sum. The return is based on the corresponding note on the delivery note. The cost of the Order subject to return will be returned to the Customer’s account within 7 working days from the signing of the delivery note on which the return is based.

7.3.9. In case of complete cancellation of the order and/or in the event that as a result of partial cancellation the cost of the Order remains below EUR 30.00, the Seller has the right to deduct the transport fee from the cost of the Order returned to the Customer in the amount specified in point 3.4.2.

7.4. Receiving orders in the Store

7.4.1. Orders are available in the Store during the period specified in the order. Store addresses and contact information are listed on the AbBioAgro website.

7.4.2. The customer receives the order upon presentation of an identity document (ID card, passport, driver’s license) and the order number. In the absence of an identity document, the seller may refuse to issue the order.

7.4.3. The seller is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, third parties have obtained the unique order number and have received the order based on it. 

7.4.4. If the order contains alcoholic beverages, the order will be issued between 10:00 and 22:00 and the order will be handed over only to an adult (recipient’s document required). If the customer does not provide the document or if the customer is a minor, the seller has the right not to hand over the aforementioned products.

7.4.5. The seller keeps orders until the end of the date indicated in the order. If the customer picks up the order later than the time period specified in the order, he must take into account the possible waiting time when receiving the order. If the customer does not pick up the order during the day, the Order is considered fulfilled and the cost of the order will not be refunded.

7.5. AbBioAgro uses its own courier to deliver the Order. The courier service provider is AB BIOAGRO, SIA, reg. number: 40203536399

  1. WITHDRAWAL FROM THE CONTRACT, RETURN OF PRODUCTS

8.1. The Consumer Customer has the right to withdraw from the contract (relinquish the Products) within 14 calendar days after receiving the Products, by completing a withdrawal application. The application for withdrawal can be sent to the e-mail contact@abbioagro.com or handed over to a store employee in the store.

8.2. Returnable Products must be handed over in the Store. The costs related to the return of the products are borne by the Customer.

8.3. The customer has the right to withdraw from the contract (return the Products) only if the Products are unused and undamaged and in the original packaging.

8.4. Due to the Law of Obligations Act (VÚS), the 14-day right of withdrawal does not apply:

8.4.1. when handing over something that spoils or ages quickly (including all chilled and frozen Products, i.e. Products marked “Expirable until …”);

8.4.2. when handing over an item in a sealed package that is not suitable for return due to health protection or hygiene reasons and if it is opened after delivery;

8.4.3. when handing over a thing which, due to its nature, is mixed or combined with another thing after the handover in such a way that they can no longer be separated from each other;

8.4.4. when handing over a thing whose best before date has passed;

8.4.5. when transferring other Products specified in § 53 subsection 4 of the Tax Code.

8.5. If the Customer has used, damaged or damaged the returned Products, the Seller has the right to refuse to take back the Products.

8.6. If the Customer has withdrawn from the contract and the returned Products are in order, the Seller will return to the Customer the cost of the Products together with the delivery fee calculated from the returned Products within 7 working days after the Products have been taken back.

  1. SUBMISSION OF CLAIMS

9.1. In case of non-compliance of the products with the contractual conditions, the Customer has the right to rely on legal remedies provided by law. If the Seller violates its obligations, the Customer has the right to demand the fulfillment of the obligation, to refuse to fulfill the obligation owed, to demand compensation for damages, to lower the price, to demand a delay in the fulfillment of the financial obligation, or to withdraw from the contract.

9.2. The Seller is not responsible for non-compliance of the Product with the contract conditions, which has arisen from the Customer’s actions and/or inaction, including the non-intended use or improper storage of the Product (failure to comply with the storage conditions).

9.3. The Customer undertakes to inform the Seller about the non-conformity of the Product no later than 2 months after its discovery, i.e. submit a claim.

9.4. The claim can be submitted to the e-mail address:  contact@abbioagro.com or to the Seller’s address Jūrmala, Nometņu iela 11 – 36, LV-2016, or in the AbBioAgro Store. In the claim, the name and contact details of the Customer, the date of submission of the claim, the Order number, the defect in the product and the content of the claim must be included, and a document proving the purchase must be attached.

9.5. In the event that the Customer does not agree with the solution offered by the Seller in the event of a claim, the Consumer Customer has the right to turn to the Consumer Protection Board and the Consumer Disputes Committee formed under it, which has the competence to resolve consumer disputes initiated by the consumer arising from the contract between the consumer and the trader, which the parties have not been able to resolve by agreement. 

9.6. A direct link to the online dispute resolution platform (ODR platform) is  here .

  1. RESPONSIBILITY

10.1. The Seller and the Customer are responsible to each other for damages caused to the other party by violating the Terms of Use in the cases and to the extent provided for in the legislation in force in the Republic of Latvia.

10.2. The customer is responsible for the correctness of the data provided on the AbBioAgro regular customer registration form or when completing the Order. If the Customer provides incomplete or incorrect data, the Seller is not responsible for the consequences caused by this, and the Seller has the right to demand compensation from the Customer for the losses caused by this.

10.3. The customer is responsible for the secure use of the password needed to log into the AbBioAgro online environment and undertakes to ensure that his password does not come into the possession of third parties (including minor family members).

10.4. In case the Customer suspects that his login data has come into the possession of a third party, the Customer undertakes to inform the Seller about this and to change the password immediately.

  1. PROCESSING OF CUSTOMER PERSONAL DATA

11.1. The Seller processes the personal data provided by the Customer in accordance with the legislation governing the protection of personal data. 

11.2. Personal data to be processed are, in particular, data requested from the Customer when registering as a regular customer and/or when completing and completing the Order (including first and last name, address (for delivery of the Order), phone number, e-mail address, shopping cart contents and purchase history). The processed personal data also includes the account number from which the purchase was paid, in case the Seller has the need and obligation to return the amount paid for the purchase to the Customer in the cases and to the extent specified in the Terms of Use.

11.3. The Seller processes the Customer’s personal data for order fulfillment (including order-related notifications, payment for Products, delivery of Products), customer account management and communication with the Customer (including responding to Customer inquiries), research on consumption habits, collection of sales statistics, preparation and sending of personal AbBioAgro offers, development of AbBioAgro services, To conduct polls and raffles regarding AbBioAgro and on the basis of legitimate interest (including to protect your rights when processing claims and resolving disputes, to ensure better customer service (recording of phone calls), etc.).

11.4. The Seller processes the Customer’s personal data only as long as it is necessary in clause 11.2. and 11.3. to fulfill the stated objectives and the obligations of the Seller arising from the law. After that, the Customer’s personal data will be deleted or anonymized so that they can no longer be associated with a specific Customer.

11.5. The responsible processor of the customer’s personal data is the Seller.

11.6. When serving customers and/or fulfilling its legal obligations, the Seller may use partners who act as authorized or co-responsible processors of personal data. Before co-operating with them, it is ensured that the partner is able to ensure proper personal data. 

11.7. The protection of personal data is ensured through organizational, physical and information technology security measures. All necessary measures for the protection of personal data have been implemented. The processing of personal data is limited to the minimum that is necessary for each specific processing operation in order to fulfill the purpose of processing personal data.

11.8. Customers’ personal data is always processed only within the European Union and the European Economic Area. The customer’s personal data will not be transferred or processed in countries outside these regions.

11.9. The Customer has the right to consult his personal data at any time and to demand correction of these data, a Customer registered as a Regular Customer can log into his AbBioAgro account at any time and view certain information that the Seller has about the Customer (for example, name, contact details, Order history, shopping lists created by the Customer, etc.) and change/correct your contact details.

11.10. The customer also has the right to demand the transfer, deletion or restriction or termination of their data processing if there is no longer a need or legal basis for data processing. The Customer registered as a regular customer also has the right to demand the closure of his user account.

11.11. To close the account, transfer personal data to another processor, delete or correct it, the Customer must send a corresponding digitally signed application to the Seller’s e-mail address contact@abbioagro.com. The Seller has the right to reject the Customer’s request if the Customer’s identity cannot be established or the transmission of personal data is not secure. The application will be answered no later than within a month, and the data deletion period will be specified.

11.12. Upon closing the customer’s account, personal data is deleted, except if such data needs to be kept for accounting purposes or to resolve consumer disputes. If a purchase is made in the online store without a customer account, the purchase history is stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends. Personal data necessary for accounting are stored for seven years.

11.13. If the Customer has expressed a wish to receive the Seller’s newsletters and/or personal offers, the Customer always has the right to opt out of them by sending a corresponding notification to the Seller’s e-mail address contact@abbioagro.com or by clicking on the corresponding link shown with each offer.

11.14. Disputes related to the processing of personal data are resolved through customer support (contact@abbioagro.com). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

  1. USE OF COOKIES

12.1. A cookie is a small text file that the web server sends to the Client’s web browser and which the web browser automatically saves on the device used by the Client.

12.2. AbBioAgro uses the following cookies:

12.2.1. Session cookies are stored for the duration of the visit to provide a more convenient user experience, including remembering previous choices and for analysis and statistics.

12.2.2. Persistent cookies are stored for a fixed period from 1 month to 10 years, depending on the cookie. Cookies are used for website login, functionality, remembering settings, marketing and statistics and analysis purposes.

12.3. The customer can delete and/or block cookies stored on their devices by changing the corresponding settings of their web browser. If cookies are not allowed, some functionalities may not be available to the Customer.

  1. PRODUCT PACKAGING AND PACKAGING WASTE

13.1. The Customer can take the packaging waste to the nearest Estonian Recycling Organization (ETO) packaging containers, the locations of which can be found  here .

13.2. The Customer has the option to take packages for which a deposit has been set to any store to the corresponding collection point.